Our Professional Training in Medical and Dental Secretarial
We offer comprehensive, flexible programs tailored to all levels — whether you are a beginner, in career transition, or already experienced in the health field.
Our training is designed to quickly prepare you to join a dental clinic or a health facility, with personalized support and a priority placement service for our students.
Why train with UDEM Institute?
Choosing UDEM Institute means benefiting from realistic, comprehensive training aligned with the actual needs of dental and medical clinics.
✔ Programs tailored to all levels
Beginners, intermediates, or professionals in advancement — we have a path for every profile.
✔ Practical learning methods
Case studies, simulations, real administrative scenarios, exercises on medical and dental software.
✔ Priority placement service
Our students are prioritized for recommendations to our partner clinics.
✔ Customized training possible
Individual or in-company, according to your needs or those of your clinic.
Our training programs
Training
Dental Secretary (Beginners)
Ideal for individuals with no experience or wishing to change careers.
Program description
This comprehensive program prepares you to take on the role of dental secretary in a professional environment. You will learn to manage patient files, calls, insurance, billing, RAMQ, as well as client communication.
Skills acquired:
Administrative management of a dental clinic
Dental software (scheduling, patient files, clinical notes)
RAMQ: principles, codes, billing, common errors
Private insurance: forms, verification, transmission
Appointment management
Patient reception & professional communication
Emergency management
Sense of organization and prioritization
Who is it for?
Beginners
Individuals in career transition
Students wishing to quickly enter the dental field
Advanced Program
Advanced training for Experienced Secretaries
This program is aimed at professionals already in position who wish to deepen their knowledge or access more advanced positions such as coordinator, administrative manager or billing manager.
Advanced skills :
Complex RAMQ billing
Management of multi-dentist and specialist cases
Insurability and treatment plan analysis
Agenda optimization
Management of clinical productivity
Advanced communication techniques with difficult patients
Payment management & daily reports
Error handling and claims with insurers
For whom ?
Dental secretaries with experience
Individuals seeking a promotion
Clinics wishing to train their staff internally
Customized Training
Individual or in Clinic
We create tailored programs adapted to the needs :
dental clinics
secretaries in position
individuals wishing to learn at their own pace
complete teams to train quickly
Examples of customized training
Customized RAMQ training
Agenda management & productivity training
Patient reception & communication training
Private billing training
Complete onboarding for new employees
What you will learn
Essential knowledge
Professional communication
Medical and dental terminology
Administrative management
Clinical procedures
Customer service
Technical skills
Dental software
Patient files
Billing & payments
RAMQ & insurance
Management of daily reports
Professional skills
Ethics
Confidentiality
Work under pressure
Prioritization
Teamwork
A path that leads to employment
UDEM Institute students benefit from a priority access to the placement service.
Thanks to our network of partner clinics, we help you quickly find:
a dental secretary position
a coordinator position
an administrative position in health
Ready to start?
We are here to support you at every step.
Join UDEM Institute and start your new career in the health field.